How can we help?

Three Broadband is up and running. The good news is we’re constantly adding new areas. Check if you’re one of the lucky ones who can get either our 4G or 5G service.

We use data provided by The Royal Mail, and sometimes it can miss properties if there’s been development in the area. Not to worry though, if you speak to one of our friendly agents on chat or call us on 0330 686 6000 we’ll be able to confirm whether you can get Three Broadband at your address.

We're sorry to hear this. Our coverage is very specific to make sure that we only provide the best broadband service. We might not be able to offer you a good service due to the location of your home or business in comparison to our tower, but it could also be that you're in a converted building which isn't showing up in our coverage checker. We're more than happy to check this for you, so give us a quick call on 0330 686 6000.

Although your address is in coverage, because we’re optimising our network, we're not currently adding new customers in this area. We constantly optimise our coverage area by taking postcodes out that might get a poor service. This means that we only have happy customers with tip top performance. We're sorry for any disappointment caused. If you want us to check this for you feel free to chat with us.

Absolutely. Three Broadband doesn't need a landline and you can simply plug it in without any installation or drilling holes, so it is perfect for a rental property. We even offer a 1 month 4G contract to keep things flexible for you. This is faff free broadband. 

You may find the hub won't connect to the internet after plugging it in and we’ll need permission from the previous account holder to hand the account over to you. If you’ve no way of contacting the previous owner, you’ll have to place a new order. If you get in touch with one of our friendly agents on chat, or call us on 0330 686 6000 we’ll be able to get you connected.

Of course! As long as you’re still within our coverage area you can take your hub with you. You can check if your new address is in a Three Broadband area, and whether you can get our 4G or 5G service, or chat to one of our agents who will be able to help you out. 

Of course! Your Three Broadband doesn’t affect your current broadband as our wireless network provides you with broadband through the air, rather than a landline.

If you’d like to cancel your current broadband before joining Three Broadband, you’ll need to contact them directly. We can’t wait to welcome you to the Three Broadband family.

Fear not, Three Broadband works over a different network to mobile providers, so it isn't related to your mobile signal. The speed you get could be affected by things such as the type of walls and windows in your building, the number of people using the network and occasionally dodgy British weather.

Typically, our upload speeds are 10% of the predicted download speed, however this isn't guaranteed. The speed you get could be affected by factors such as the type of walls and windows in your building, the number of people using the network and occasionally extremely dodgy British weather.

Unfortunately, we’re only able to offer Three Broadband accounts on a direct debit so you’ll need a UK bank account. If this is not an option, you can pay for the 12-month contract upfront. Give us a call on 0330 686 6000 and we'll be able to chat through this further.

We’re sorry that you’re having problems signing up to Three Broadband, please call us on 0330 686 6000 and we’ll sort this out for you.

We know good old British weather can be pretty hit and miss, which is why our network has been built to a very high spec and to withstand bad weather. While heavy rain, fog or snow can affect the performance of some wireless broadband networks, Three Broadband is strong enough to stand up to most things that Mother Nature throws at us. There are, of course some things that will interrupt every network, including ours (extreme gales, meteorites, alien invasions and that kind of thing).

We want you to be happy with your service. If something happens and you’re not, you can cancel within the first 14 days (from delivery) with our 14-Day Money Back Guarantee. This means you’ve got a whole 14 days to make sure you’re pleased as punch with your Three Broadband service.

If you do decide to cancel, you’ll need to return your hub to us within 14 days. If you don’t return it within this time, you’ll be charged the full cost of replacing the hub. If you’re on our 5G service, the replacement charge is currently £350. The replacement charge for our 4G hub is currently £70, and £72 for business customers. Read more about our hub return policy.

We’ll be sad to see you go. There may be an early termination fee reflecting the remaining time on your contract, minus a discount of 20%. But if you’ve got any worries, please call us on 0330 686 8000 or chat to us online and we’ll be able to help you.

Just a reminder that if you’re on our 5G service the broadband hub remains the property of Three Broadband. It’ll need to be returned to avoid any additional charges being made to your account. Read more about our hub return policy.

It’s likely that it won’t affect you. The policy is for the small number of users who use massive amounts of data.  It allows us to work with certain customers who are overusing the network and help them reduce their usage. This means that everyone will have a top rate service.  Most customers won’t have to worry about this policy.